Log your clients callsPhoneTrail for WHMCS
PhoneTrail allows you to keep a trail (log) of all the telephone calls your clients make to your support desk.
In this growing state of pass the blame, it's important to keep a record of what was said to your customers and who they spoke to. PhoneTrail allows you to record all the details you need to about a call.
You are able to record the date and time, admin who took the call, how long the call was, the type of call and also add custom notes to the call. The UI is refreshingly simple.
NEW V1.2 - Custom fields are now supported, allowing you to define your own data to be saved against calls.Learn more